System Clenz

Terms and Conditions

Before you make a booking with System Clenz, you should read the following terms and conditions in full.

General T&C's

Are you booked in for an interior clean or full valet? Please take all personal belongings out of the car, we may charge to empty the car and are not liable for any loss, damage or malfunction.

Please remove child seats, you can do this at our premises and we can store them but we can not remove or put back in so allow time to do this on drop off and collection.

Please arrive at the time we have agreed, we may not be able to carry out the service if you are late, and you will forfeit your deposit/full payment.

Please call 01934414915 if you are going to be late.

Please drop off & collect within our opening times unless agreed with us beforehand, failure to collect before 5pm may result in us having to store your car for the night and may incur a unauthorised storage fee.

Our opening times are:
Tuesday-Friday 8am – 5pm
Saturday 8am-2pm

Cookies and our website

Our site uses ‘cookies’ to help you log in and move around the site. Find out more about cookies in our privacy statement.

Updates to our terms

We reserve the right to update this statement at any time without prior notice to you. We may highlight any changes to this statement in the News section of the website. It’s up to you to make sure you’ve read the changes to this statement.

Cancellation rules

Cancellations within 48 hours of the appointment will forfeit your deposit and/or full payment, cancellations with more than 48 hours notice can carry the deposit and/or full payment to a future appointment, deposits are non refundable.

Gift Vouchers

Gift Vouchers are valid for 24 months, unless stated on the voucher.

They cannot be exchanged for cash and no change will be given.

Competition T&C's

Entrants must be 18 or over
One entry per person
Winner(s) will be advised soon after the deadline that that they have won, this could be on social media so its up to you to check if you have won, if the prize is not claimed within 30 days the post will be deleted and you will no longer be able to claim the prize.
Winner(s) will be advised of how to redeem their prize when notified of winning
Prizes are non-transferable and no cash alternative is available
Travel & postage is not included in prizes
By entering you are agreeing for us to use your profile picture in a post to show you won.

Photography

All materials posted on this site are subject to copyrights or licenses owned by System Clenz Ltd. Any reproduction, retransmissions, or republication of all or part of any document found on this site is expressly prohibited, unless System Clenz Ltd has explicitly granted its prior written consent to so reproduce, retransmit, or republish the material. All other rights reserved.

We may take photographs of your vehicle before and/or after the cleaning process to share on social media and for our own records. Your registration number will never be shown on any of those photographs.

Packages T&C’s

For security, packages are applied to one name, only the named person can use the services from the package, the named person can bring an alternative car but it must be the correct size for the package you have paid for.
Please choose the voucher carefully and select the correct package for your size vehicle, if you buy a “Car” package and turn up in a 4×4 you will have to pay for the service received and your account will be credited with the unused package, see car size guide below, not sure? Just ask.
If you accidentally buy the wrong voucher, simply get in touch within 24 hours and we can alter the package and if necessary request additional payment.
Loyalty points can not be used to buy a package or gift vouchers.
Vouchers/packages are non refundable or transferable
If you fail to show up or don’t give us 48 hours notice of a postponement, you will forfeit the booked in services from your package.

Privacy support

if you have an enquiry or concern about our privacy policy, please contact us:

sending an email to [email protected]
sending postal mail to System Clenz Ltd, unit 7b Longton ind est, Winterstoke Road, Weston-super-Mare, BS233YB
calling us on 01934 414 915